Customer Help
Our happiness team is always here to assist.
If you’re new to eBook conversion and publishing, it’s not uncommon to find yourself wondering about the different solutions available to you – but luckily, as one of the leading providers of top-quality, hand-coded eBook conversion services, we are on hand to help. If you have any questions about your eBook conversion order, please check out the following FAQs, or contact our experts directly if you have another question in mind.
Common purchase queries answered
Ebook Conversion
To learn more about our eBook conversion services, please head to the “How it Works” section to learn more about our conversion processes.
The exact time to complete an eBook conversion varies from order to order, but we aim to deliver all work within 48 to 72 hours if at all possible.
Absolutely! Once your payment has gone through, please head to the order page to see the tracking information for your order.
We’re more than happy to help out with discounts for publisher clients. Please head to our “publisher partner” program page to find out more.
We’re more than happy to help out wherever possible, so feel free to place multiple orders. For bulk orders, we may also be able to offer discounts.
Of course! We never compromise on the safety of our files.
We fully check every file before delivering to ensure it’s compatible with every device.
If there are any formatting issues with your final eBook, please don’t hesitate to reach out to us for a refund on the conversion services.
Other Services or Any other questions?
If you have any further questions and the above eight options haven’t given the answer you were looking for, please don’t hesitate to reach out to our friendly experts today. We’re here to help!
